Privacy Policy

Introduction

At Jade Reverie, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information about our clients and website visitors.

By using our services or website, you agree to the practices described in this policy. If you have questions or concerns about how we handle your information, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you contact us or book a treatment, we may collect:

• Your name and contact information (email address, phone number)
• Appointment preferences and scheduling information
• Health-related information relevant to your treatment (areas of concern, physical limitations, preferences)
• Payment information when you book or pay for services

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information about your device and browser
• IP address and general location information
• Pages visited and time spent on our website
• How you found our website (referral source)

How We Use Your Information

We use the information we collect to:

• Provide and personalize your treatment sessions
• Communicate with you about appointments, scheduling, and follow-up
• Process payments and maintain records for accounting purposes
• Respond to your inquiries and provide customer service
• Improve our services and understand client preferences
• Send occasional updates about our practice (if you have opted in)
• Comply with legal obligations and maintain business records

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Client appointment and treatment records: Kept for 7 years for health service documentation purposes
• Payment and transaction records: Retained for 7 years as required by Taiwan tax and accounting regulations
• Marketing communications: Until you unsubscribe or request removal
• Website analytics data: Retained for 24 months

After these periods, we securely delete or anonymize your information unless we are required by law to keep it longer.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse:

• Secure storage of physical records in locked cabinets with restricted access
• Encryption of sensitive data transmitted over the internet
• Password protection for digital files and systems
• Limited staff access to personal information on a need-to-know basis
• Regular review and update of our security practices

While we implement appropriate security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent
• With service providers who assist with business operations (payment processing, appointment scheduling platforms) under strict confidentiality agreements
• When required by law, court order, or legal process
• To protect the rights, safety, or property of Jade Reverie, our clients, or others

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. For detailed information about the cookies we use, please see our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have certain rights regarding your personal information:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

You can ask us to correct any inaccurate or incomplete information.

Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements.

Right to Object

You can object to certain uses of your information, such as marketing communications.

Right to Withdraw Consent

Where we process information based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you through other means, such as email or a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: